Support tickets

Fast ticket support for Minecraft players and store customers.

Use this page for rank delivery issues, technical support, account questions, appeals, and other player-specific problems that should go directly to the Benkyy.net support queue.

Create a ticket Read updates

Support workflow

Send every request to the right queue instantly.

Organize tickets by type so support@benkyy.net receives the right information immediately and players receive a professional confirmation flow.

Billing Support

Missing rank or package delivery
Upgrade questions and payment checks
Billing verification and purchase review

Account & Review

Appeals and account review requests
Private player concerns and moderation follow-up
Cases that should not be discussed publicly

Technical Help

Joining issues and version mismatch
Forum or account access problems
Store sync, reward claims, and live support questions

Create a support ticket

Tickets are intended for delivery to support@benkyy.net. Players should receive a confirmation from no-replay@benkyy.net together with a confirmation number once the live mail flow is connected.

In-game name Email address Ticket type Discord (optional) Short subject Details

Contact page

Support requests are prepared for delivery to support@benkyy.net with confirmation from no-replay@benkyy.net once the live email flow is connected.

Before opening a ticket

Check recent announcements for known update issues first
Prepare proof, screenshots, or order details if needed
Add payment references for store-related support requests

Typical response flow

Ticket received The request is queued for review at support@benkyy.net

Confirmation sent The player receives a reference email from no-replay@benkyy.net

Resolution Our team replies with the next step or a full resolution